Return & Exchange Policy
General Guidelines:
- You can request a return or exchange within 7 days of receiving your order.
- The item must be unused, unworn, and in its original packaging.
- For hygiene reasons, earrings are non-returnable and non-exchangeable unless there is a manufacturing defect.
Exchange Policy:
- One-time exchange allowed per order.
- Exchanges are free of charge (excluding shipping costs).
- If the item requested for exchange is unavailable, we’ll offer a store credit or alternative options.
Return Policy:
- Returns are accepted within 7 days for a full refund or store credit, excluding shipping fees.
- Refunds are processed within 5–10 business days of receiving the returned item.
Non-Returnable Items:
- Customized, engraved, or modified VIP items (unless faulty).
- Sale or promotional items (unless defective).